FAQ
1. When can I expect my items?
Each item has a 1-7 day production period from the date of purchase. Shipping estimates are an additional 3-7 days on most items. On average, bows, tallow and cell phone cases are arriving in 1-2 weeks. However, items such as the backpacks, clothing, and some of the smaller bags, are taking 3-4 weeks. Once shipping information is available, we will provide that for your tracking purposes. Please note- some items might be shipped separately (with different tracking information). If you have any questions related to tracking, please don’t hesitate to reach out!
2. I have an issue with my order. What do I do?
Please reach out! We are a small business that thrives on happy customers. We want to make things right.
3. I placed an order by accident. How do I cancel it?
We’re sorry to hear that! Please let us know AS SOON as you realize the error. Once an order is placed, it is immediately sent to our supplier who starts production. Sometimes it may be too late to halt production.
4. I want to know when you add new items! How can I get updates?
The best way to get real-time updates on sales or new products is to follow our social media accounts (Facebook or Instagram). We make updates whenever new products are launched or sales are started.